Frequently Asked Questions

Site Performance

Site does not open

If https://recu.me does not open, try to use VPN.

I don’t get confirmation email

If you don’t get email from Recurbate, for example when you try to reset your password, check Spam folder and check Ad Blocker. if you use Ad Blocker, turn it off and try again.

Too long video buffering

For long videos buffering is a normal situation.

If any video is permanently buffering or not playing, please try these out:

• Don’t open more than 1 video tab
• Clear your cookies

If this didn't help, please report it to support.

I can’t watch video

You need a subscription to watch videos. Old, unpopular videos may be deleted. If this is not the case, please contact our support team.

I have problems with downloading videos

An Ultimate or Titanium subscription is required to download videos. Ultimate allows 30 high-speed downloads per day, and Titanium allows 120. After reaching the limit, you get 40 downloads at a reduced speed.

Internet Download Managers and similar software may cause errors with downloading.

Payment methods

Card

We accept cards, but we do not support gift and prepaid cards. If you experience issues with card payments or if this option is unavailable, please try a different card or consider paying with cryptocurrency. Please notice, cryptocurrency purchase is not refundable.

PayPal

PayPal payment is not available. You can pay with a card on the website or with cryptocurrency instead.

Cryptocurrency

We accept BTC, ETH, USDT, LTC, USDC, XMR, TON. Here is the 7-step guide on paying in crypto.

Card2Card

We don’t accept purchasing through personal cards transfer.

Refund

To request a refund please contact our support team.

Subscriptions and features

Is the membership a subscription?

No, we don’t have a subscription. So, if you don’t want to regularly do manual payments, you can purchase a long-term 6 months membership and get a 20% discount!

What does it mean to add a performer

You can request to add recordings of your favorite artist from Ch****bate to the website.

I can’t find my favorite performer

If you are looking for your favorite performer, and you can’t find him/her, you may request adding him/her after membership purchasing.

General

I want to restore my account

Your account will be blocked in one of the following cases:

• You blocked your account via request
• Service automatically blocked you in cause of anti-fraud mechanic

If you want to restore your account contact support.

Extra videos

A couple percent of videos are extra content. These videos are available only for Ultimate members. It only matters if you are a true fan.

All Extra videos are marked with an orange rectangle in the left corner.

Private videos

We do not record private and tickets shows of performers as well as any paid content.

Do you have any older recordings?

All the records that we have are posted on the website. We don't have any earlier broadcasts in the archives.

IDM exploitation

Exploitation of Internet Download Manager is prohibited.

I have an Idea to suggest

If you have an idea to suggest, use the contact form on https://recu.me/support and we will take your note!

For performers

Earn with Recurbate! Join the Recurbate Performer Program and get a 30% income share, $1,000 per million views, and more!

I want a performer account

Get a short, unique code on the 'Become a Performer' page and temporarily add it to the 'About Me' section of your Ch****bate bio.

DMCA take down

Please make a request in accordance with the required form: https://recu.me/dmca.

The form must be filled out in accordance with the requirements of the site. Please fill in the lines carefully!